April 8, 2011		Early Bird Deadline
Prior to or on May 6, 2011		Full refund minus 10% administrative fees
After May 6, 2011		No refund
May 13, 2011		End of Advanced Registration

Early Bird Deadline
The deadline for early bird registration is April 8, 2011. Registration forms must be postmarked by that date to qualify for the early bird rate. Web registrations must be entered by 12 midnight EST on April 8 to qualify.

Substitutions, Cancellations and Refunds
All changes, substitutions, and cancellations must be made in writing and sent to PIUG HQ by email or by fax at +1 414-768-8001. Substitutions may be made without penalty.

Deadlines for refund of conference registration fees
The conference registration fee is refundable prior to or on May 6, 2011 subject to a 10% administrative cancellation fee. To cancel your registration and receive a refund (less 10% administrative fees) through this date, please contact PIUG HQ. No-shows or cancellations after this date will not receive refunds of any fees paid.

On-site Registrations
Full conference registrations will be accepted on site. However, you should contact PIUG HQ to determine if space is still available prior to making your travel plans.

On-site registration will be available at no additional fee, provided space is available, although attendees are encouraged to register in advance. We cannot guarantee that registrations received after May 13, 2011 will be processed prior to the conference.

Special Needs
If you have special needs and require accommodation to fully participate, please e-mail a description of your requirements by May 13, 2011 to PIUG HQ. Should you require special hotel accommodations, please email a description of your requirements to PIUG HQ at registration@piug.org.

Hotel Reservations
Please contact the Hyatt Regency Cincinnati hotel at phone number and use the registration web address listed above.

Exhibitor and Sponsor Registration
All exhibitors and their staff must register to be admitted to the exhibit hall and/or the technical session. Registration fees must be paid by all exhibitors and their staff if not eligible for a complimentary sponsor registration. The number of free registrations is sponsorship level dependent. Please contact PIUG HQ at +1 414-908-4955 if you have any registration-related questions. For other questions related to exhibits or sponsorhip, contact Mike McManus at PIUG HQ at +1 414-908-4955 or by email at m.mcmanus@piug.org.

Registration Questions
Contact PIUG HQ: +1 414-908-4955 (phone) or email, registration@piug.org.

Registration Fees

Conference Fees	By April 8	April 9 to May 13	After May 13
PIUG Member	$395	$550	$650
Non-member (opens February 15, 2011)	$550	$650	$720
Students, Unemployed, Full-time Retirees*	$130	$190	$210
* Students, unemployed, full-time retirees must be PIUG members. Students must submit a valid copy of their student ID or letter from their Program Director validating their student status.

Registration Fees
To qualify for the member registration fee, the registrant must have renewed their membership in PIUG for 2011. (To establish or renew PIUG membership go to the PIUG membership page.) Registration fee includes all breakfasts, lunches, and refreshments during conference breaks Monday-Wednesday, the Sunday Welcome Reception, the Tuesday night ice cream social.

Payment
Use Visa, MasterCard, Discover, Personal and Corporate American Express credit cards by online registration.

Mailed Registration forms MUST be accompanied by check, or money order. Forms received without payment will NOT be processed. Funds must be in U.S. dollars and drawn on a US Bank. Checks or money orders should be made payable to PIUG. (For accounting purposes, the PIUG Federal Tax ID number is 38-3449639.)

Confirmations
Confirmations will be sent via e-mail to registrants within one week of receipt. If an e-mail address is not provided, or if an e-mail sent to you is returned as undeliverable, you will receive a confirmation via fax or regular mail within 5-7 business days.

At-conference Matters

PIUG Registration Desk
The PIUG Registration Desk will be open during the following times for conference attendees to pick up their PIUG Badge and other conference materials:

Saturday, May 21	noon to 3:00 pm
Sunday, May 22	5:00 pm to 9:00 pm
Monday, May 23	7:00 am to 5:00 pm
Tuesday, May 24	7:00 am to 4:00 pm
Wednesday, May 25	7:00 am to noon

Name Badges
Name badges will be supplied when you arrive at the conference, and are required for admission to all events and the exhibit hall.

Training Opportunities
Information on additional training opportunities held in conjunction with this conference can be found at the Workshop page of this PIUG 2011 Annual Conference website.

Conference Presentations
Please note that handouts of the presentation slides will not be given out at the conference. Presentations will be made available on the PIUG Members Only web pages shortly after the conference. To be able to access those handouts, be sure to join PIUG or renew your membership online via the PIUG membership web page.

Instructions for Uploading Speaker Presentations and Exhibitor Materials
All supporting documentation for PIUG Conference presenters and exhibitors such as PowerPoint Presentations or Adobe PDFs, MS Word documents, etc. must be uploaded via PresenterBank®. Each speaker, technical presenter or exhibitor product reviewer will be contacted in the near future by e-mail from Shelley Lebeck, Presentations Coordinator, with detailed instructions on how to use PresenterBank®. If you do not receive an e-mail notifications, please contact Shelley Lebeck at +1 866-685-9644.

Speaker Ready Room
When arriving at the hotel, all speakers should check in with the Event Production Resources (EPRAV) staff in the speaker ready room (location TBD) in advance of their presentation. EPRAV staff will have their presentation(s) (uploaded previously into PresenterBank®) available on a laptop and will be prepared to assist the presenters.

The speaker ready room will be open on the following schedule: